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CASE STUDY: TRANSPORTATION & LOGISTICS

Major Airline Saves Millions Annually with API-led Integration

100 Million
Saved  
Annually

Delivered significant cost savings
through efficient operations and new
revenue streams.

2 Thousand
Transactions
per Second

Achieved over 2,000 transactions per
second, with one of the smoothest
technical launches in the airline’s
history.

Growth-Ready System
Growth-Ready
System

Enabled expansion into new markets
by developing faster time-to-market
capabilities.

CHALLENGE

The airline’s legacy Passenger Service System (PSS),
originally built in the 1970s, had become outdated,
costly, and difficult to maintain. It lacked the flexibility,
mobile capabilities, and system-to-system integration
needed to support modern airline operations. 


As a result, the system created operational
inefficiencies, hampered collaboration, and struggled to
scale with the evolving demands of global air travel.

SOLUTION

To overcome these limitations, the airline modernized its PSS using an API-led integration strategy including: 

  • Integrating the new Altea PSS with over 80 subsystems and 200+ applications.

     

  • Streamlining the Departure Control System (DCS) with intelligent automation to handle flights, customers, and baggage data efficiently.

     

  • Improving collaboration through easier connections with partners and travel agencies.

TECHNOLOGY

Mulesoft-Colour

About the Client

 Our client is a leading international airline, serving hundreds of airports across six continents. Ranked among the 20 largest airlines globally and employs people worldwide. In 2019, the airline flew over 50 million passengers, offering over 1,500 flights daily to more than 200+ countries. 

 “Working with Bits In Glass to modernize our Passenger Service System was a wonderful experience. We’re saving millions of dollars every year thanks largely in part to the hard work of Bits In Glass.”