Automating Reinsurance Workbench

The reinsurance company faced significant hurdles standardizing processes and ensuring regulatory compliance across multiple geographies. Coordinating activities among cedents, brokers, underwriters, and claims adjudicators added further complexity, slowing operations and creating inefficiencies.
At the same time, scaling software globally and adopting modern automation and AI technologies proved difficult, leaving the company with extremely limited ways to pre-qualify and prioritize incoming business requests for the best outcomes. 

Bits In Glass developed a global system to route client requests efficiently based on geography, role, and authority level. Robust case management features were implemented to orchestrate communications, actions, and validations across processes, including sanctions checks and cross referencing external databases with internal risk thresholds.

The team also delivered a flexible “digital spine” infrastructure with integration capabilities to support current automation needs and future technology adoption. Case creation and prioritization were automated using factors such as risk tolerance, market conditions, user expertise, and urgency, ensuring faster response and stronger decision-making.