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CASE STUDY: INSURANCE & REINSURANCE

Canada’s First Digital Insurance Company

6min
Delivery to Market

Usng a cloud-based approach, they achieved a time-to-market of under six months from development to launch.

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Quote in 3 Minutes

Customers can receive a full insurance policy quote online in under 3 minutes, without needing assistance.

70
Mobile Transactions

Customers can manage, update & pay online for insurance policies, with 70% of transactions completed on mobile.

CHALLENGE

aha Insurance set out to build a fully digital insurance experience, enabling customers to quote, purchase, and manage policies online.

To do this, they needed an intuitive self-service interface integrated with core systems for broker management, policy administration, rating, and payments. This would ensure seamless, end-to-end functionality for both customers and internal operations.

SOLUTION

aha Insurance chose Bits In Glass to deliver a seamless, fully digital insurance experience. The solution connected the online customer interface with legacy systems, broker management tools, and insurance-specific applications, enabling real-time automation of quotes, policy updates, and payments.

This eliminated manual intervention, improved efficiency, and ensured a smooth end-to-end customer journey. The scalable architecture also positions aha to easily expand or enhance services as customer needs evolve.

TECHNOLOGY

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aha Insurance provides competitive auto, business, home, and leisure insurance. Their goal was to become Canada’s first fully-featured online digital insurance broker, providing customers with a 100% online insurance buying experience.

“From the start of this project, Bits In Glass became an extension of the aha Insurance team, integrating seamlessly. We consider them a ‘go-to’ partner and I highly recommend using them for any integration project.”

Steve Livingstone
Chief Executive Officer