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CASE STUDY: PUBLIC SECTOR

Modernizing Regional Water Resource
ePermitting

75% Increase in Efficiency
Increase in 
Efficiency

Permit request process was reduced from 27 steps to just 7, greatly simplifying the application process for citizens.

Decreased Permit Review Time
Decreased Permit
Review Time

The modernized system facilitated cross-departmental collaboration, reducting the time required to review and process permit requests.

Dramatically Improved UX
Dramatically
Improved UX

The online portal provided a much better user experience for both citizens applying for permits and staff managing the permitting process.

CHALLENGE

The cumbersome online permit request process frustrated citizens, leading to a high volume of daily help desk calls. System limitations required manual workarounds for submitting and searching requests. Legacy system outages and performance issues further caused significant permitting delays. 

SOLUTION

The online permit request process was updated with easier registration and navigation. Citizens were enabled to upload multiple file formats via web or mobile. Integration with GIS (geographic information system) allowed for plotting specific areas of permit requests. Customizable dashboards were implemented for staff to efficiently manage permits. 

TECHNOLOGY

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About the Client

A regional government agency responsible for managing and protecting water resources. The agency’s mission is to balance water needs with environmental protection, including managing water supply, flood protection, water quality, and natural systems. The District encompasses roughly 10,000 square miles and serves a population of nearly 6 million people.