CASE STUDY: BANKING & FINANCIAL SERVICES

Automating Fraud Case Management at Scale

Case Time

Decreased case handling time for fraud investigations and Suspicious Activity Report submissions.

Fraud Risk

AML automation improved productivity and reduced exposure to financial fraud.

Real-Time Insight

Gained complete operational oversight and control across the anti-money laundering process.

CHALLENGE

Payoneer’s anti-money laundering and fraud prevention case management process relied on manual investigations across multiple systems and time-consuming reporting and submissions, increasing the time and effort needed to complete.

Payoneer sought a centralized application to automate case identification, investigation, and reporting.

SOLUTION

Payoneer partnered with Bits In Glass to automate Suspicious Activity Report case management. The solution integrated systems for case identification, prioritized investigations, embedded fraud detection algorithms, and automated reporting.

This streamlined processes, reduced manual effort, improved visibility, and enabled direct Suspicious Activity Report (SAR) submissions to FinCEN directly from the application, streamlining the entire process.

TECHNOLOGY

A financial technology company empowering the world’s small-and medium-sized businesses (SMBs) to transact, do business, and grow globally. Since its inception, Payoneer has built a global financial stack that removes barriers and simplifies cross-border commerce.

“Working with Bits In Glass to automate our case management practices has greatly improved company-wide efficiencies.”

Sharon Dvir
Risk Automation & Technology Group Leader