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CASE STUDY:  INSURANCE & REINSURANCE

Improved Insurance Quoting Turnaround from 48 Hours to 10 Minutes 

Time Saved
 
Time Saved 

The new automated general liability quoting process now takes less than 10 minutes to complete, compared to 48 hours.

40% Quoting Automated
Quoting Automated 

MuleSoft integration eliminated manual steps and handled 65% of inbound emails.

Competitive Edge
 
Competitive Edge 

They’re now able to produce more general liability policy quotes per month. Increased quoting capacity improved competitiveness and market position.

CHALLENGE

The company receives nearly 8,000 requests for general liability policy quotes every month. In a highly competitive industry, faster responses directly increase the chance of winning new business.

Previously, requests were received via email and manually processed by employees, compiled into quotes, and reviewed by underwriters, a process that took up to 48 hours. With the high volume and reliance on manual intervention, the company could only respond to about 50–60% of requests, leaving significant opportunities untapped. 

SOLUTION

Bits In Glass implemented an API-led automation strategy to transform the quoting process. MuleSoft now evaluates incoming requests, checks for required information, and automatically routes complete submissions forward while flagging incomplete ones for manual review. It identifies whether the requester is an existing or new client, then sends complete new-client requests to MuleSoft, which compiles the data into an XML file. The file is uploaded to InsuranceNow by Guidewire, which automatically generates a final quote. Employees simply review and finalize, reducing manual touchpoints and turnaround time from two days to minutes. 

TECHNOLOGY

Mulesoft-Colour

About the Client

A specialty insurance company, focusing on property and casualty insurance, writing personal lines, commercial lines, and programs for 30+ years. The company markets and distributes commercial and personal products through a network of appointed wholesale brokers and general agents across several American states. 

“Bits In Glass helped us dramatically improve our insurance quoting process. We’re now more efficient which allows us to respond to more quote requests and position our company better in the market.”