CASE STUDY: TRANSPORTATION & LOGISTICS

Modernizing Cross-Border Shipment Clearance

Reduced Border Congestion

Automated pre-clearance ensures shipments are ready for interchange, preventing delays and reducing border congestion.

Minimized Delay Fees

Proactive flagging and customer notification regarding missing documentation minimizes potential delay charges.

Future Scalability

The modernized Pega system allows for future expansion of customs pre-clearance automation beyond US-Mexico shipments.

CHALLENGE

The client faced the challenge of deprecating a 20-year-old legacy system (Despacho Previo) and integrating its functionality into the organization's standardized systems.

This modernization was crucial to prevent border congestion and potential fees associated with delayed shipment clearance during the post-merger technology transformation.

SOLUTION

Bits in Glass developed a Pega application to manage the DP process. An integration layer was built using Boomi to connect the Pega DP system with other organizational systems.

The solution automates key DP processes, including flagging shipments with missing documentation, notifying customers, applying delay charges, and releasing shipments upon completion of required actions.

TECHNOLOGY

About the Client

A leading North American railway company, operating a 20,000-mile transnational network, sought to unify its train management operations through a centralized application. They provide transportation services across Canada, the United States, and Mexico, facilitating international trade.