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CASE STUDY: REAL ESTATE

Transforming Property Management through Automation

60
Reduction in Turnover Time

Vacancy periods cut from 27 days to under 10 days, significantly improving occupancy rates

25
Increase in Revenue

Faster property readiness led to increased rental income and reduced revenue loss.

40
Operational Efficiency Gain

Elimination of manual processes reduced administrative overhead and enhanced workflow accuracy..

CHALLENGE

As Tricon’s property portfolio rapidly expanded, the company faced growing operational inefficiencies, including an average turnover time of 27 days—resulting in revenue loss. Manual, disconnected workflows and limited real-time visibility delayed readiness and created scheduling bottlenecks. Residents were frustrated with outdated documentation, while staff and vendors lacked a centralized platform to access and manage key information.

Tricon needed a scalable, future-proof solution that served as a single source of truth for all stakeholders.

SOLUTION

BIG implemented our custom IP, MiMo (Move In Move Out) , an Appian-powered automation solution tailored to Tricon’s unique challenges that features:

  • Seamless Integration with Yardi – Enabling a connected property management ecosystem.
  • Mobile-Enabled Automation – Field workers use tablets to document property conditions, generating automated work orders.
  • Real-Time Visibility – Centralized dashboard providing instant insights into property readiness and vendor coordination.

TECHNOLOGY

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Founded in 1988, Tricon Residential is an owner, operator and developer of single-family rental homes in the U.S. and multi-family apartments in Canada with over 1000 employees.

“I wanted to send a special thank you the BIG team! The support that the team has provided has truly been outstanding. The troubleshooting, outside the box thinking, the execution and timelines support, along with their professional and pleasant interactions have been phenomenal. I so appreciate the team’s dedication and willingness to go the extra mile."

Reshma Block,
Chief Technology Officer