Streamlining Worker Benefits Enrollment

Significantly Decreased
Enrollment Time

The new digital application streamlined the enrollment process, substantially reducing the time required for worker to enroll in their benefits.

Streamlined Communication

The portal and automated notifications improved communication between staff and workers, reducing confusion and the need for manual follow-ups.

Improved Enrollment Visibility

Senior workers gained clear visibility into their enrollment status through the portal, reducing anxiety and call volumes related to inquiries.

CHALLENGE

The legacy application lacked adequate tracking and reporting, hindering insight into enrollment and causing processing delays. Senior workers had no visibility into their enrollment status, leading to confusion and high call volumes. Manual benefit determination also resulted in unnecessary rework.

SOLUTION

A secure digital application was built specifically for senior worker enrollment. Reporting capabilities were enhanced with modern interfaces and visualizations.
A user-friendly portal with step-by-step enrollment and automated notifications was created. Automated business rules were implemented for coverage recommendations.

TECHNOLOGY

About the Client

A non-profit organization administering welfare and financial benefits, including medical, dental, disability, life insurance, and retirement plans, for employees of participating employers.

Bits In Glass empowers the world’s most forward-thinking companies to navigate a rapidly changing automation landscape. As a trusted global boutique consulting firm, BIG combines a client-focused approach with the ability to scale and deliver tailored, data-driven intelligent automation solutions. Recognized as a Great Place to Work®, BIG helps organizations build digital agility and achieve lasting success.