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CASE STUDY: INSURANCE

Migrating Legacy Policy Data to Pega

0
Zero Downtime

Complete migration without disrupting daily operations.

accuracy
Data Accuracy

Pricing, renewals, and policy details reconciled across systems.

stopwatch
Faster Renewals

Automated notifications, improved customer retention, and response times.

CHALLENGE

 A major home and auto insurer faced a critical challenge: their new Pega-based policy administration platform couldn’t access data from the legacy system. Agents were forced to juggle multiple systems, slowing response times and frustrating customers.

Manual renewal processes led to missed policies, while inconsistent data between systems risked pricing errors, compliance gaps, and customer trust.

SOLUTION

Bits In Glass designed and executed a zero-impact migration strategy that seamlessly moved the entire policy database to the new Pega platform.

A managed migration flow transferred data during off-peak hours to minimize operational disruption. Automated, multichannel notifications were launched to send timely renewal reminders, leveraging the newly migrated data.

This approach ensured continuity, accuracy, and improved customer experience from day one.

TECHNOLOGY

Pega-Colour

About the Client

This leading UK-based insurance provider delivers a broad portfolio of trusted insurance solutions designed to protect drivers, homes, and families. Backed by more than a century of experience and a strong reputation for reliability and customer service, the organization offers car, home, travel, and specialist insurance products to millions of customers across the UK. With a focus on competitive coverage, expert support, and peace of mind, the insurer helps individuals and households stay protected against life’s uncertainties.